Privacy Policy

The protection of your personal data is a priority for Lusalux – Opção Credível, Lda., based in Portugal, VAT number 517478846. This policy explains how we collect, use, share, and protect the data you provide, in accordance with the General Data Protection Regulation (Regulation (EU) 2016/679 – GDPR).

1. Processing of Personal Data

“Processing of personal data” refers to any operation performed on data, such as collection, recording, organization, storage, use, transmission, or deletion.

Lusalux will only process your personal data with your explicit consent, or when it is necessary for the execution of a contract or to comply with legal obligations.

2. Purpose of Data Collection

Data is collected for the following purposes:
– Processing executive or tourist transport reservations;
– Direct and effective communication with clients, executive assistants, or agencies;
– Sending information about services, campaigns, or relevant updates (with opt-out option);
– Compliance with legal and regulatory obligations related to transport and tourism activities.

3. Data Collected

Through our online forms, direct contact, or partners, we may collect:
– Name, phone number, and email;
– Identification data required for booking services (e.g., pick-up address, destination);
– Billing and payment details (when applicable);
– Preferences and special requirements communicated directly.

4. Sharing Data with Third Parties

Lusalux is committed not to sell, rent, or disclose your personal data, except in the following situations:
– To comply with legal obligations or court orders;
– With logistics partners and contracted chauffeurs, strictly within the scope of the requested service;
– With external platforms for booking management, under appropriate data protection safeguards.

5. Data Retention

Your data will only be retained for the period necessary to provide the contracted services or as long as there is a legal obligation to keep them. After this period, the data will be securely deleted.

6. Security and Confidentiality

We implement appropriate technical and organizational measures to protect data against unauthorized access, loss, or destruction. All chauffeurs and employees are bound by confidentiality agreements.

7. Data Subject Rights

Under the GDPR, you may, at any time, exercise your rights of:
– Access;
– Rectification;
– Restriction;
– Portability;
– Objection;
– Data erasure (“right to be forgotten”).

To do so, please contact us via email at info@lusalux.pt
.

8. Cookies and Online Tracking

The Lusalux website may use cookies to enhance the user experience. You may adjust your browser settings at any time to refuse cookies.

9. Communications and Marketing

You will only receive promotional communications from Lusalux if you have given your explicit consent. You may unsubscribe at any time via the link in the email footer or by sending a message to info@lusalux.pt
.

10. Children and Minors

Lusalux does not intentionally collect data from individuals under 16 years of age. If you become aware that we have collected data from a child without proper consent, please contact us so we can delete the information.

11. Changes to this Policy

This Privacy Policy may be updated. The revision date will be indicated at the end of the document. We recommend reviewing it periodically.

12. Contact

If you have any questions regarding this policy or the processing of your data, you may contact:

Lusalux – Opção Credível, Lda.
VAT: 517478846
Email: info@lusalux.pt

Last updated: June 29, 2025